apex88 Privacy Policy — How We Handle Your Data

1 What Information We Collect

apex88 collects personal information from you at different points during the registration and account lifecycle. The types of data we collect fall into the following categories:

We do not collect more information than is reasonably needed to operate your account and comply with our security and verification obligations. If we need additional information for a specific purpose, we will tell you what it is and why before asking for it.

2 How We Use Your Information

The personal data apex88 holds about you is used for specific, legitimate purposes. We do not use your data for purposes that are not listed here without obtaining your separate consent first.

• Account management — to create, maintain, and operate your player account, including login authentication via OTP and password.
• Identity verification (KYC) — to confirm that your identity documents match your registration details before processing withdrawals.
• Payment processing — to credit deposits to your account and send withdrawal amounts to your verified PHP payment account (GCash, Maya, or bank transfer).
• Fraud and security monitoring — to detect unusual login activity, duplicate account attempts, payment anomalies, or any activity that may indicate unauthorised access to your account.
• Customer support — to respond to your inquiries, account queries, and any disputes related to transactions or game outcomes.
• Platform communications — to send you transactional notifications such as deposit confirmations, withdrawal updates, and security alerts related to your account.
• Responsible gaming compliance — to apply self-exclusion requests, deposit limits, or account restrictions you have set yourself.

We do not use your data to build advertising profiles, sell your information to marketers, or serve you targeted advertising on third-party platforms.

3 When We Share Your Information

apex88 does not sell, rent, or trade your personal data. There are limited circumstances under which your information may be shared with third parties, and each of those circumstances is described below.

• Payment processors — your payment account details are shared with the relevant e-wallet or banking partner (e.g., GCash, Maya, or your bank) only to the extent necessary to complete your deposit or withdrawal transaction.
• Identity verification services — your government-issued ID and selfie may be processed by a third-party KYC verification provider to confirm your identity. These providers are bound by confidentiality and data security obligations.
• Technology and hosting providers — our platform infrastructure may involve third-party hosting or cloud services. Any provider handling personal data on our behalf is required to maintain appropriate data security standards.
• Legal and regulatory obligations — if required by law, court order, or a legitimate regulatory request, apex88 may be obligated to disclose certain account information to the relevant authority. We will not do so beyond what is legally required.

4 How We Protect Your Data

apex88 takes the security of your personal data seriously. The following technical and operational measures are in place to protect the information you share with us:

• SSL encryption — all data transmitted between your device and the apex88 platform is encrypted via SSL. This applies to every page, login, transaction, and account action.
• OTP verification — sensitive account actions require a one-time password sent to your registered mobile number, making it significantly harder for an unauthorised person to access your account even if they have your password.
• Secure credential storage — passwords are stored using one-way hashing. apex88 staff cannot view your password in plain text, and we will never ask you to share it.
• Access controls — internal access to player account data is restricted to staff who need it to perform specific operational functions. Access is logged and reviewed.
• Fraud monitoring — automated systems scan for suspicious login patterns, unusual transaction volumes, and activity inconsistent with your normal account usage.

No digital system can guarantee absolute security. If you have reason to believe your account has been accessed without your permission, contact apex88 support immediately so the account can be reviewed and secured.

5 How Long We Keep Your Data

apex88 retains your personal data for as long as your account is active and for a reasonable period afterwards, depending on the type of data involved.

• Account and identity data — kept for the duration of your account and for a period after account closure to support any retrospective queries, disputes, or legal obligations.
• Transaction records — deposit, withdrawal, and game history records are retained for an extended period as part of standard financial record-keeping practice.
• KYC documents — identity documents submitted for verification are retained for the period required to support the original verification and any subsequent compliance needs.
• Session and device data — access logs and session data are retained for a shorter period, primarily for security monitoring and fraud detection purposes.

When personal data is no longer needed for the purpose for which it was collected and no legal obligation requires us to keep it, we will delete or anonymise it in a secure manner.

6 Your Rights Over Your Data

As an apex88 account holder, you have rights over the personal data we hold about you. These include:

• Right to access — you can request a summary of the personal data apex88 holds about you. We will respond within a reasonable timeframe.
• Right to correction — if any of your personal details on file are inaccurate, you can request that they be updated. Some changes (such as name corrections) may require supporting documentation.
• Right to deletion — you can request that your personal data be deleted. This right may be limited where we are legally required to retain certain records, for example transaction histories for financial compliance purposes.
• Right to withdraw consent — where we process your data based on your consent (for example, optional communications), you can withdraw that consent at any time without affecting your account.
• Right to close your account — you can request account closure at any time. Any eligible balance will be returned to your verified payment method after identity confirmation. Account closure does not automatically trigger deletion of all records where retention is legally required.

To exercise any of these rights, contact apex88 support at [email protected]. We will respond promptly and may need to verify your identity before acting on a request.

7 Cookies and Session Data

apex88 uses cookies and similar session technologies to keep you logged in, remember your platform preferences, and maintain the security of your active session. Without these, the platform cannot function correctly.

The types of data stored in your browser when you use apex88 include:

• Session cookies — temporary cookies that expire when you close your browser. These keep you authenticated during your current visit.
• Preference data — settings you have applied within the platform, such as display preferences, that persist across sessions for convenience.
• Security tokens — short-lived tokens used to validate actions like login, OTP confirmation, and withdrawal requests.

apex88 does not use third-party advertising cookies or tracking pixels. The cookies in use are limited to what is functionally necessary to operate your account session securely. You can clear cookies from your browser at any time, though doing so will log you out of your current session.

8 Children and Minors

apex88 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Registration requires confirmation that you meet this age requirement, and identity verification during the KYC process is used to confirm it.

If apex88 becomes aware that an account has been registered by a person under 21, that account will be closed immediately. Any data collected in connection with that account will be deleted, except to the extent that records need to be retained to document the closure and prevent re-registration.

9 Contact and Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, you can reach the apex88 team at:

We take privacy complaints seriously. If you raise a concern with us and are not satisfied with our response, you may have the right to escalate the matter to a relevant data protection authority in the Philippines.

10 Updates to This Policy

apex88 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. The updated date at the top of this page shows when the most recent revision was made.

If a revision materially changes how your personal data is used or your rights regarding that data, we will make reasonable efforts to notify registered players before the change takes effect. Continued use of the platform after an update is published constitutes acceptance of the revised policy.

We recommend checking this page periodically so you are always aware of the current terms under which your data is processed.